Like true beauty, online social conversations cannot just be bolted on from the outside. Facelifts and make-up might fool some of the people some of the time, but it's the internal beauty that wins every time. And so it is with social media. Go back and read The Cluetrain Manifesto again and get that vital clue: markets are conversations. The people who are active in … [Read more...]
Social Media Stategy Daily News
IBM's sees the need for social media intelligence - they've launched new software and created a new consulting practice dedicated to the emerging category of "Smarter Commerce," which focuses on helping companies swiftly adapt to rising customer demands in today's digitally transformed marketplace. Read more >> Selling and social media: While marketing and customer … [Read more...]
Corporate Spokespeople Getting Their Mojo Back?
According the to the 2011 Edelman Trust Barometer out yesterday, that appears to be the case. After taking a dive when the rise of social media saw people turning to their peers online, the wheel seems to be coming full circle. CEOs now rank among the top credible spokespeople globally – a striking rise from two years ago when they were in the bottom two. A “person like me,” … [Read more...]
What Your Customers Expect in Social Media
One of the questions still being asked in C-suite offices around the globe is: What return do we get on all this conversation in social media? Perhaps the question should be, are we providing what our customers and community want in social media, so that they will do business with us? According to the UK Customer Satisfaction Index • 1 in 4 people are less inclined to buy … [Read more...]
The Social Media Measurement Debate
Yesterday Geoff Livingstone pointed a finger at PR people and called the industry's measurements "suspect." Responsibility for the resulting social media bubble and the increasing demand for impact belongs to the PR industry in its 2.0 incarnation AVE's have always been a troublesome metric, and the recent Barlecelona Principles laid them to rest. And we are moving … [Read more...]
