Make Your Website a Tool to Grow Your Business

how to grow your business with a website

    There are 28.8 million small businesses in the US, which account for 99.7% of US businesses. (Source: SBA Gov 2016)  Just over half of them (54%) have a website. (Hard to imagine why the other half don't!)  There are thousands of web design companies out there offering to make or update your site. If your company has a website, or is considering … [Read more...]

Why Monitoring Brand Mentions Matters

Eyes Open. Tired Awake Young Man

  Back in the 1980s research showed that when someone had a bad experience with your brand they were likely to tell 35 people.  Now a negative mention online can reach millions in a flash.  If you're smart, and you have a monitoring system in place, you can catch the negative content the moment it happens and do damage control. Hats off to investment research and … [Read more...]

The Rise of Social Media Customer Care

There is no doubt that social media is a part of our lives today - and, as such, social media has to be a big part of every company's marketing plan. But don't just use it as a broadcast channel.  Your customers expect you to be active and responsive on social media.  It is all about social media customer care. I do have a favorite social media management dashboard that is not … [Read more...]

How to Measure the Quality of Your Content

how to measure content effectiveness

  A while ago I posted a video by Rand Fishkin on how to create 10X content- content that is 10X better than your competitors.  So how do you know if your efforts are working?  Can you measure the quality of your content? The quality of writing and visuals is very subjective.  I may love something that you think is awful But there are several indicators that can tell … [Read more...]

New PR Measurement Tactics

hand holding mobile phone with analyzing graph

September is Measurement Month. The Barcelona Principles of Measurement for PR clearly indicate  that we need new PR measurement tactics to show results.  Although reach and impressions are important - the customer journey does start with awareness -  we have to move beyond those initial  numbers and look for behaviors in our audiences that happen as a result of the … [Read more...]