IBM's sees the need for social media intelligence - they've launched new software and created a new consulting practice dedicated to the emerging category of "Smarter Commerce," which focuses on helping companies swiftly adapt to rising customer demands in today's digitally transformed marketplace. Read more >> Selling and social media: While marketing and customer … [Read more...]
Are You Tracking Social Media Conversions?
US businesses have definitely accepted that social media has to be a part of their marketing and PR activity – four in five US businesses with at least 100 employees will take part in social media marketing in 2011, says eMarketer. That’s a big jump from the 42% who used social media in 2008. eMarketer expects the number of marketers using the channel will continue … [Read more...]
Social Media ROI
"Many companies have yet to capitalize on social media's ability to not only listen to customers, but analyze conversations and turn the information into bottom-line benefit." So says SAS in the findings of their survey of 2100 companies: More than half of them are using social media. 75 percent did not know where their most valuable customers are talking about them. … [Read more...]
Analytics Can Improve Your Content Strategy
Interview with Heather Dougherty of HitwiseIf you've been wondering how to figure out what content works and what you could write about to attract visitors to your site, try digging into your analytics program.Every website should have at least a basic analytics package from your host, but if you really want to get in-depth competitive intelligence from your log … [Read more...]
SEO : Optimize for the bottom line
SEO is not a guessing game - metrics tell all.In an interview with Lee Odden, Laura Lippay from Yahoo made this comment:Bottom line: you need to optimize for what makes you money. If your target market is techno geeks and you think you tend to get more referrals from techno geeks from Google Search, then see what you can do to get more quality traffic from there. But if that … [Read more...]
