There is no doubt that social media is a part of our lives today – and, as such, social media has to be a big part of every company’s marketing plan. But don’t just use it as a broadcast channel. Your customers expect you to be active and responsive on social media. It is all about social media customer care.
I do have a favorite social media management dashboard that is not mentioned in this infographic: Sendible.com.
For me it is far and away the very best solution out there. If you want to up your social media customer service, you need a dashboard that can do pretty much everything: monitor mentions and keywords,, manage inbound responses,, offer relevant content suggestions for posts, create content in the right format for each platform, assign tasks to team members, find influencers, send emails, and gather the analytics so you can report ROI to your seniors or clients. You should check out their tutorial videos
Thanks to Website Builder for this infographic.