One of the questions still being asked in C-suite offices around the globe is: What return do we get on all this conversation in social media? Perhaps the question should be, are we providing what our customers and community want in social media, so that they will do business with us? According to the UK Customer Satisfaction Index • 1 in 4 people are less inclined to buy … [Read more...]
More People Getting Their News Online
Another finding from the Pew Generations Report that is of particular interest to PR people is that more people over the age of 34 are getting their news online. And that goes all the way up to the over 74 year-olds now. How they find the news and what they do with it has changed radically too, says this report. "Information is now portable, personalized, and … [Read more...]
Travel Reservations a Key Online Activity for All Age Groups
According to the Pew Generations 2010 study, making travel reservations online is one of the top activities people do online. And it is true for all age groups. Another activity that has increased again this past year is watching video online. If you are a travel venue with an interest in attracting people 45 and older, your 2011 strategy should … [Read more...]
Should You Be Outsourcing Social Media?
The answer is yes and no - depending which part of the social media program you're talking about. Mark Evans wrote this week in the Sysomos blog Here’s something that has surprised me in recent months: the number of companies that want their social media tactics to be handled by an external agency – public relations, advertising, digital or pure social media. These … [Read more...]
The Social Media Measurement Debate
Yesterday Geoff Livingstone pointed a finger at PR people and called the industry's measurements "suspect." Responsibility for the resulting social media bubble and the increasing demand for impact belongs to the PR industry in its 2.0 incarnation AVE's have always been a troublesome metric, and the recent Barlecelona Principles laid them to rest. And we are moving … [Read more...]
