Measuring Results Across the Customer Journey

customer journey

  Brands and organizations are naturally interested in the journey of their customers, supporters or members.  Where did they find out about you, what fires up their interest, what moved them to become a customer or client or patient, and what prompts them to act as an advocate? The 2018 Gartner Multichannel Effectiveness Study shows that Social Media, … [Read more...]

How to Improve Your Media Coverage

newsroom thumbnail

Media Relations is a core part of PR and can be one of the trickiest. A colleague of mine is a master of TV placements, both local and national. She gets calls from big agencies all the time because their teams can't book segments like she can. What's the secret?  Well, a large part her success is relationships.  It is, after all, called Media Relations. What if you don't … [Read more...]

How Fake News Affects PR

fake-news-2

  Fake News has always been around, but 2016 saw a sudden rise in stories that were blatantly false or misleading or partially untrue. This sudden rise in fake news was fueled by a combination of the heated emotions created by the divisive Presidential election and the ease of publication and sharing of news online and on social media. Facebook and Google were so … [Read more...]

Search & Owned Media Most Used by Journalists

media-survey-2016-featured

The 2016 Businesswire Media Survey revealed this nugget of information:  Journalists looking for information on a company first do a Google search, then visit the company website and go to their newsroom. So if you want to be media ready - and every company ought to strive for that - here's the plan: Google: Take a hard look at the Google search results for your company … [Read more...]

2016 Media Landscape

changing-media-landscape

The media landscape is still shifting - and will continue to do so as the young digital natives grow up and grow older.  Right now TV is still the number one choice for news across the entire American population, but it's by a narrowing margin.  The 18 - 49 year-olds prefer to get their news online.  And as more digital natives get to an age where they're reading and watching … [Read more...]