Reputation Management and Digital PR

customer journey

By Mike Falkow   Reputation management is a term that gets thrown around a lot nowadays and its meaning is sometimes lost in the noise. It's often used to talk about “cleaning up Google results”. And while that is certainly part of the process, it’s not nearly the whole picture. Reputation management definition Reputation management, originally a Public … [Read more...]

Why Monitoring Brand Mentions Matters

Eyes Open. Tired Awake Young Man

  Back in the 1980s research showed that when someone had a bad experience with your brand they were likely to tell 35 people.  Now a negative mention online can reach millions in a flash.  If you're smart, and you have a monitoring system in place, you can catch the negative content the moment it happens and do damage control. Hats off to investment research and … [Read more...]

Online Reputation Management Guide for 2015

Review-Ratings-Dec2014

  In his article for Forbes, Jonathan Salem Baskin points out that most crisis do not erupt overnight: Contrary to the notion that reputations can be ruined in an instant, most crises are months or years in the making In most cases the company had been aware of the issues for some time, says Baskin. And he says that you probably already know why your brand might be … [Read more...]